Luminarbase Privacy Policy

Effective Date: 1 August 2026

At Luminarbase, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, join our waitlist, or purchase our products.

1. Information We Collect

Depending on how you interact with Luminarbase, we may collect:

• First name
• Email address
• Phone number
• Delivery city
• Waitlist information, including your product preferences and any other information you choose to provide when joining the Luminarbase waitlist.
• Information you choose to provide when contacting us through our website, email, or WhatsApp
• Basic website usage information collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• Manage the Luminarbase waitlist
• Deliver the resources or information you request
• Respond to your questions and support requests
• Notify you when products become available
• Process and fulfill orders
• Provide product updates, educational resources, and occasional promotional offers
• Improve our website, products, and customer experience

We only use your information for purposes related to providing and improving Luminarbase's services.

3. Marketing Communications

If you join the Luminarbase Waitlist, we may send you educational resources, product announcements, exclusive offers, and other information related to home health monitoring.

Where appropriate, we may also contact you by email, phone, SMS, or WhatsApp regarding your waitlist, orders, or other important service-related updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Sharing Your Information

Luminarbase does not sell or rent your personal information.

We may share limited information with trusted service providers who help us operate our business, such as payment processors, shipping providers, email service providers, or website hosting services. service providers only receive the information necessary to perform their services on our behalf and are expected to protect it appropriately.

We may also disclose information where required by applicable law.

5. Data Security

We take reasonable administrative and technical measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of storing or transmitting information electronically is completely secure, we work to maintain appropriate safeguards for the information we collect.

6. Cookies and Website Analytics

Luminarbase may use cookies and similar technologies to improve website performance, understand how visitors use our website, and enhance your browsing experience.

You can manage cookie preferences through your web browser settings.

7. Your Choices

You may:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request deletion of your personal information, where permitted by applicable law
• Unsubscribe from marketing emails at any time

Depending on where you live, you may have additional privacy rights under applicable laws. 

Some information may be retained where required for legal, operational, or business purposes.

8. Children's Privacy

Luminarbase is intended for adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have unintentionally collected such information, we will take reasonable steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@luminarbase.com

Thank you for trusting Luminarbase.

Care Starts at Home.